CampGuide Privacy Policy

Last updated: June 15, 2026

CampGuide Inc ("CampGuide," "we," "us," or "our") operates CampGuide, a platform that helps campgrounds and RV parks run their businesses and helps campers find and book a place to stay. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have.

This policy applies to the CampGuide websites and products, including:

host.campguide.app, the operator dashboard used by campground and RV park businesses ("CampGuide Host")
campguide.app and app.campguide.app, our consumer trip planning and marketing sites
camp.campguide.app booking pages, where a camper can reserve a stay at a specific park
any other page, feature, email, or service that links to this policy

We refer to all of these together as the "Services."

Please read this policy together with our Terms of Service. If you do not agree with it, please do not use the Services.

Note on how to read this policy. CampGuide plays two different roles depending on whose information is involved, and that distinction shapes the rest of this document. Section 2 explains it. It matters most if you are a camper, because for the majority of your information the park you book with is the party in charge, and your requests go to that park rather than to us.

Who we are
Our two roles: controller and service provider
Information we collect
How we use information
Text messages and SMS
Payments
How we share information
Service providers and sub-processors
Cookies and tracking
How we protect information
How long we keep information
Your privacy choices and rights
U.S. state privacy rights
Notice for the EU, EEA, UK, and Switzerland
International data transfers
Children's privacy
Third-party links
Changes to this policy
Contact us

1. Who we are

CampGuide is operated by CampGuide Inc, a Delaware corporation. Our mailing address and contact details are in Section 19.

Throughout this policy we use a few terms:

Operator (also "Park" or "Customer") means a campground or RV park business that subscribes to CampGuide Host and uses it to manage sites, reservations, payments, and guests.
Guest (also "Camper" or "Consumer") means an individual who books, stays at, or otherwise interacts with a park through the Services.
Personal information means information that identifies, relates to, or could reasonably be linked to a particular person or household. It does not include information that has been aggregated or de-identified so that it can no longer be tied to a person.

2. Our two roles: controller and service provider

CampGuide handles personal information in two distinct capacities. Knowing which one applies tells you who to go to with a request.

When we act as the controller. For some information we decide why and how the information is used, so we are the controller (the "business" under U.S. state laws). This covers:

information about Operators and their staff, such as account and contact details, role assignments, and subscription billing
information about people who visit our marketing sites, contact us, or sign up for updates
information we collect automatically through the Services for security, troubleshooting, and product improvement

For this information, this policy describes our own practices, and you can contact us directly to exercise your rights.

When we act as a service provider. When an Operator uses CampGuide Host to manage its business, the Operator enters and generates information about its guests, reservations, payments, and communications. For that information the Operator is the controller, and CampGuide acts as a service provider (a "processor") that handles the information only to provide the Services and only on the Operator's instructions. We do not use guest information for our own independent purposes such as marketing to those guests.

If you are a Guest and you want to access, correct, delete, or otherwise control the information a park holds about you, please contact that park directly. The park is the party responsible for deciding how your information is used. If you send a request to us, we will, where appropriate, pass it to the relevant Operator or ask you to contact them, and we will support the Operator in responding. Our handling of guest information is also governed by our agreement with the Operator, which controls if there is any conflict with this policy.

3. Information we collect

3.1 Information Operators provide

When an Operator sets up and runs a park on CampGuide Host, we collect:

Account and identity details: name, business email address, phone number, and the password used to sign in. Operator accounts are created by invitation.
Business and park details: legal and trade names, park address and location, time zone, currency, photos, maps, house rules, and policies entered during setup.
Role and team information: the roles assigned to each staff member (such as owner, manager, front desk, housekeeping, or maintenance) and a record of actions taken in the account.
Payout and tax onboarding details: information needed to accept payments and receive payouts. This is collected and verified directly by our payment provider, Stripe, during Connect onboarding. We receive the resulting account status and limited summary details, not full banking or government identification numbers. See Section 6.
Subscription and billing details: plan, status, and the billing information needed to manage your CampGuide subscription, processed through Stripe.

3.2 Information about Guests

Most guest information is provided by the Operator or by a Guest during online booking, and we process it on the Operator's behalf as described in Section 2. It can include:

Contact and identity details: name, email address, phone number, and mailing or billing address.
Reservation details: arrival and departure dates, the site or site type booked, party size (adults, children, and pets), vehicle and RV details such as length and hookup needs, referral source, and any notes added to the reservation.
Payment records: the amounts charged, paid, refunded, or held, the payment method type, and transaction status. Card numbers and similar payment credentials are handled by Stripe, not stored by us. See Section 6.
Folio and billing history: invoices, line items, deposits, fees, adjustments, point-of-sale purchases at the camp store, and any guest credit balance.
Communications: the content and delivery status of messages exchanged through the platform by SMS, email, and in-app chat, including replies a Guest sends through a tap-to-reply link.
Documents and signatures: agreements, waivers, leases, and check-in confirmations that a Guest signs electronically, along with the related signing events and timestamps.
Reviews: ratings and category feedback that a park records about a Guest after a stay.
Utility usage: electric, water, or gas meter readings recorded for long-stay guests, used to calculate utility charges.

3.3 Information we collect automatically

When anyone uses the Services, we and our providers collect certain technical information, including:

IP address, device and browser type, operating system, and language and regional settings
pages viewed, links clicked, searches run, and timestamps and other usage activity
the referring page and the page you navigate to next
error and diagnostic data when something goes wrong

We use this information for security, fraud prevention, rate limiting, troubleshooting, and improving the Services. Some of it is collected through cookies and similar technologies, described in Section 9.

3.4 Information from other sources

We may receive information about you from sources such as our payment provider (transaction and payout status), our messaging provider (delivery and opt-out status), analytics providers, and publicly available sources. Operators may also import existing guest, reservation, and site records into CampGuide Host.

We do not seek to collect sensitive categories of information such as race, ethnicity, religious beliefs, health, or sexual orientation, and we ask that Operators do not enter that kind of information into the platform unless it is genuinely required and lawful.

4. How we use information

We use information for the following purposes:

to create and secure accounts and verify who is signing in
to provide the Services, including taking bookings, pricing stays, processing payments, managing folios, coordinating cleaning and maintenance, and running the camp store
to send transactional messages such as booking confirmations, pre-arrival and check-in information, balance reminders, departure notices, and receipts
to enable communication between parks and their guests by SMS, email, and in-app chat
to generate documents for electronic signature and to record self check-in
to calculate utility charges for long-stay guests from meter readings
to produce reports and analytics for Operators about their own parks
to provide customer support and respond to inquiries
to maintain security, prevent and investigate fraud and abuse, and enforce our Terms of Service
to operate, troubleshoot, and improve the Services
to comply with our legal, tax, and accounting obligations
with consent where required, to send Operators and prospective customers marketing about CampGuide

We use guest information only to provide the Services to the relevant park, and not to independently market CampGuide products to guests.

5. Text messages and SMS

Parks use CampGuide to send guests text messages about their reservations, such as confirmations, check-in links, and balance reminders, and guests can reply by text. To support this, each park is assigned a dedicated phone number, and CampGuide registers messaging campaigns under the carrier program known as A2P 10DLC.

A few points about how SMS works on the platform:

Consent. A park should obtain a guest's consent to receive text messages before messaging that guest, and may only send messages related to the guest's stay and account. Operators are responsible for the messages they send through the platform.
Opting out. A guest can stop receiving messages at any time by replying STOP. Replying START resumes messages, and replying HELP returns help information. We honor these keywords automatically and record opt-outs so that suppressed numbers are not messaged again.
Costs. Message and data rates may apply depending on the guest's mobile carrier and plan. CampGuide does not charge guests for text messages.
Transactional messages. Even after opting out of non-essential messages, a guest may still receive certain confirmations or receipts that are part of completing a booking, where permitted by law.

We do not sell or share mobile phone numbers or SMS consent information with third parties for their own marketing.

6. Payments

Payments on CampGuide are processed by Stripe, including online card payments, in-person card payments through Stripe Terminal, and payouts to parks through Stripe Connect.

When a payment is made, card and bank details are collected and processed by Stripe over an encrypted connection. CampGuide does not receive or store full card numbers.
CampGuide operates as the platform in the Stripe Connect relationship. A park completes Stripe's onboarding, and Stripe verifies the business and payout information directly. We receive the park's account status and limited summary details so we know whether the park is able to accept charges.
We retain transaction records such as amounts, dates, status, and the related reservation or order, which we need to provide receipts, run reports, reconcile payouts, handle refunds and disputes, and meet our financial recordkeeping obligations.

Stripe's handling of payment information is governed by Stripe's own privacy policy at https://stripe.com/privacy.

We do not sell personal information for money. We do use analytics cookies, including Google Analytics, and under some state privacy laws that activity may be treated as a "sale" or as "sharing." You can opt out of it as described in Sections 9 and 13. Apart from that, we disclose information only as described here.

With the relevant park. When a Guest books or stays at a park, we share that Guest's information with the park so it can manage the reservation and the stay. The park's use of that information is governed by the park's own privacy practices.
With service providers. We use the vendors listed in Section 8 to host the platform, process payments, send messages, enable e-signature, read utility meters, and monitor for errors. They may access information only as needed to perform their work for us, under contracts that require them to protect it and bar them from using it for their own purposes.
For legal reasons. We may disclose information when we believe in good faith that it is necessary to comply with a law, regulation, subpoena, or other legal process, to enforce our agreements, or to protect the rights, property, or safety of CampGuide, our users, or others. Where appropriate and permitted, we will notify the affected Operator of a legal demand for their data.
In a business transfer. If CampGuide is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to this policy.
With your direction or consent. We share information in other ways when you ask us to or agree to it.

8. Service providers and sub-processors

We rely on the following key providers to deliver the Services. Each handles information only as needed to perform its function.

Provider	Function	Information involved
Stripe	Online and in-person payments, payouts, platform fees	Payment and payout details, transaction records
Twilio	Text messaging and A2P 10DLC registration	Guest phone numbers, message content and delivery status
BoldSign	Electronic signature for agreements, waivers, and leases	Signer name and email, document and signing events
Wild Energy	Remote utility metering for long-stay billing	Meter readings tied to a site or stay
Supabase / Lovable Cloud	Database, authentication, file storage, backups, and email delivery	Account, reservation, document, and related platform data
Sentry	Error and performance monitoring	Technical and diagnostic data, which may include limited identifiers
Google Analytics (Google LLC)	Website analytics and usage measurement	Usage and device data, IP address, cookie identifiers
Open-Meteo	Optional weather forecasts	No personal information

We may update this list as our providers change. Material changes will be reflected in an updated version of this policy.

9. Cookies and tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, keep the Services secure, and understand how the Services are used so we can improve them. Some cookies are necessary for the Services to function, and others, such as analytics cookies, are optional.

We use Google Analytics, a service provided by Google LLC, to understand how visitors find and use our websites. Google Analytics sets cookies and collects information such as your IP address, the pages you view, how you reached our site, and how you interact with it, and it reports this to us mostly in aggregate. Google handles this information under its own privacy policy at https://policies.google.com/privacy, and you can read how Google uses information from sites that use its services at https://policies.google.com/technologies/partner-sites.

You can control cookies through your browser settings, including blocking or deleting them, though some features may not work properly without them. To opt out of Google Analytics specifically, you can install the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.

We do not use the Services to serve third-party behavioral advertising to guests. Because analytics cookies can be considered a "sale" or "sharing" of personal information under some U.S. state privacy laws, we treat them as covered by the opt-out described in Section 13.

Some browsers offer a "Do Not Track" or Global Privacy Control signal. Where required by law, we treat a recognized opt-out preference signal as a valid request to opt out of any "sale" or "sharing" of personal information, including through analytics cookies.

10. How we protect information

We use technical and organizational measures designed to protect personal information from unauthorized access, use, alteration, and loss. These include:

access controls that limit each user to the park and role they are authorized for
row-level security in the database so that one park cannot see another park's data
encryption of data in transit
isolation of payment, messaging, and other sensitive credentials so they are not readable by ordinary users and are excluded from data exports
append-only records for financial and audit data, and logging of privileged actions
error monitoring and alerting on payment and system failures

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You can help by keeping your password confidential and signing out after each session. If a breach affecting your personal information occurs and the law requires us to tell you, we will notify you as required.

11. How long we keep information

We keep personal information for as long as needed to provide the Services and to meet our legal, tax, accounting, and dispute-resolution obligations. Retention varies by the type of information.

Financial and transaction records, such as invoices, payments, refunds, platform fee records, reservations, and audit logs, are kept for at least seven years to satisfy accounting and legal requirements. Cancellations and refunds preserve the underlying records rather than erasing them.
Guest information is kept by a park for as long as the park maintains it. When a Guest is deleted, identifying details are anonymized while the financial records required for recordkeeping are retained in a form no longer tied to the individual.
Park information. When a park is closed or removed, its guest information is anonymized and the park record is archived rather than permanently destroyed, so that required financial history remains intact.
Aggregated or de-identified information that can no longer be linked to a person may be kept indefinitely.

12. Your privacy choices and rights

Depending on where you live and your relationship with us, you may have rights over your personal information. Subject to local law and the limits below, these can include the right to access a copy of your information, to correct it, to delete it, to obtain it in a portable format, to object to or restrict certain uses, and to withdraw consent.

How requests are routed. If you are an Operator or a website visitor, contact us directly using the details in Section 19. If you are a Guest, most of your information is controlled by the park you booked with, so please direct your request to that park. We will assist the park and, where appropriate, route your request to it.

Verification. To protect your information, we will take reasonable steps to verify your identity before acting on a request, and we may ask for information to match against our records. You may use an authorized agent where the law allows, and we may require proof of the agent's authorization and verification of your identity.

Tools in the product. CampGuide Host includes built-in tools that let a park export its own data, export or delete an individual guest's information, and anonymize a park. These help Operators respond to the requests they receive as controllers.

Marketing choices. You can opt out of CampGuide marketing emails at any time using the unsubscribe link in those emails. You can opt out of text messages by replying STOP. Even after opting out, you may still receive transactional or service messages such as booking confirmations, receipts, and account or policy notices.

Timing. We aim to respond to rights requests within the time required by applicable law, generally within 30 to 45 days, and will let you know if we need more time. We will not discriminate against you for exercising your rights.

13. U.S. state privacy rights

Several U.S. states, including California, Colorado, Connecticut, Virginia, Texas, and others, give residents specific rights over their personal information. Subject to the exceptions in those laws, residents of these states may have the right to:

confirm whether we process their personal information and access it
request a copy in a portable format
correct inaccurate personal information
delete personal information
opt out of the "sale" or "sharing" of personal information and of targeted advertising

We do not sell personal information for money. We do use analytics cookies, including Google Analytics, and under some state privacy laws that activity may be treated as a "sale" or as "sharing" of personal information for targeted advertising. You can opt out by using the browser and Google Analytics controls described in Section 9, and by enabling a recognized opt-out preference signal in your browser.

California residents

Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, California residents have the rights to know, to access, to correct, to delete, and to opt out of sale or sharing, and the right not to be discriminated against for exercising them. The categories of personal information we may collect are described in Section 3, the purposes in Section 4, and the categories of recipients in Sections 7 and 8. We collect this information directly from you, automatically through the Services, and from the sources described in Section 3.4.

Where CampGuide acts as a service provider to an Operator, our handling of that information is governed by our agreement with the Operator, and California guests should direct rights requests to the relevant park.

How to exercise state rights

Operators and website visitors can submit a request using the contact details in Section 19. If you are not satisfied with our response, some states allow you to appeal by contacting us again, and to raise an unresolved concern with your state attorney general.

14. Notice for the EU, EEA, UK, and Switzerland

If you are in the European Union, the European Economic Area, the United Kingdom, or Switzerland, the following applies.

For information about Operators, prospective customers, and visitors to our sites, CampGuide is the controller. For guest information that an Operator manages through the platform, CampGuide is a processor acting on the Operator's instructions, and you should contact the Operator to exercise your rights.

Where we act as controller, we rely on one or more of these legal bases: your consent, the performance of a contract with you, compliance with a legal obligation, and our legitimate interests in operating and improving the Services and communicating with current and prospective customers. Where we rely on consent, you may withdraw it at any time.

You have the rights to be informed, to access, to rectify, to erase, to restrict or object to processing, to data portability, and to not be subject to a decision based solely on automated processing that produces legal or similarly significant effects. You also have the right to lodge a complaint with your local data protection authority.

15. International data transfers

CampGuide is based in the United States, and we and our providers process information in the United States and potentially in other countries. These countries may have data protection laws different from those where you live. When we transfer personal information across borders, we use appropriate safeguards where required, such as standard contractual clauses. By using the Services, you understand that your information may be transferred to and processed in the United States and elsewhere as described in this policy.

16. Children's privacy

The Services are intended for businesses and adults. They are not directed to children, and we do not knowingly collect personal information from children under 13. We do not knowingly sell or share the personal information of anyone under 16. If you believe a child has provided us with personal information, please contact us and we will delete it. A reservation may include the number of children in a party, but that figure is occupancy information rather than personal information about a specific child.

17. Third-party links

The Services may link to or work with websites and services operated by third parties, including a park's own website. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing them with personal information.

18. Changes to this policy

We may update this policy from time to time. When we make material changes, we will post the updated policy here with a new "Last updated" date and, where appropriate, provide additional notice such as an email to Operators or a notice within the Services. Your continued use of the Services after an update takes effect means you accept the revised policy.

19. Contact us

If you have questions, requests, or complaints about this policy or our privacy practices, please contact us:

CampGuide Inc Attn: Privacy 8 The Green, STE B Dover, DE 19901 United States Email: support@campguide.app

If you are a Guest and your question concerns information held by a park you booked with, please contact that park directly, as it is responsible for deciding how your information is used.

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